Hello, has anyone experienced this bug?

Hello, has anyone experienced this bug? I just finished leveling my base to lvl 8, but the pop up prompt saying I have leveled my base didn't appear, but I didn't mind it much. Up until I decided to get my rewards on the Survivor festival freebie, upon checking, it says on my progress that it's Current 8/8 with the first "8" colored in green and doesnt allow me to claim but says "Go to" which in turn, takes me to my base to level it up. I tried restarting and switching accounts, and I have yet to get the rewards. such a shame, I really wanted those speed ups xD