I bought a packet in the game today, unfortunately I did not receive anything - your system, when entering..

I bought a packet in the game today, unfortunately I did not receive anything - your system, when entering the order number from googlepay, replied that the number was incorrect (it is correct, the one I received from googlepay). So I applied to googlepay for a refund. Then I received a message from you that when you return the money, you will pick up the items that have been placed on my account! And yet I received nothing! This is very unfair of you!