I have a defect in the game, it doesn't let me donate what I want, how can I solve this problem, I..

I have a defect in the game, it doesn't let me donate what I want, how can I solve this problem, I reset the phone and the game, I reinstalled the game, and I have the same problem, to explain more exactly the problem when I click on the left arrow and go to technology send me directly to the donation page of the alliance, I asked other players and they do not have this problem they can come in and donate to whatever they want, also another two weeks every time I open gold tickets I only receive green and blue heroes, I didn't even receive cards or purple heroes but what about the gold ones, at least the problem with the donations solved, otherwise I give up this game because others have advantages being able to donate as they want and I am limited to donations low level