Gamer reviews for Puzzles & Survival

This is a pretty fun game for what it is. I've met some cool people and had some good times. But the customer service absolutely sucks. Our alliance is finding ourselves having to move states because the new governor is a bully. It's completely childish and ridiculous. She is changing people's titles to rude things and breaking NAP and no one can do anything about it. The governor should not just be able to do whatever they want. I don't buy much, but a lot of people put thousands of dollars into this game. Then to have to wait months to save up flight tickets or spend a lot of real money to move while being bullied the whole time is just obscene. And of course not everyone will be able to join, which sucks. Not having a bullying policy is unacceptable.

Have to agree with many of the comments: if only the developers had stuck to the fun! Instead the only real laugh is how far they will go to make a shilling. It is a great pity because there are some great ideas in the game, but they are cast aside to pander to greed!

So many glitches, no customer service, software failures, and the lost opportunity to produce a really great game.

EFM the idea is a 10, the reality is the biggest failure since (sliced cola).

This game could be great!

Unfortunately the aim of the game seems to be to frustrate players until they are forced into spending cash!

The rating would have been five star, but I would rather pay to buy the game and not pay to compete in the next chapter.

Horrible Customer Support. Played the game for years and put a lot of time and money into the game. They update the game and cause damage to my character. I contacted Customer Support and they refuse to do anything to make things right with my character. I would not play a game that the company does not support their customers.

By far the worst customer service of any game I’ve ever played. They take days to respond, and the response is completely irrelevant to issue. No way CS even plays the game.

Getting attacked wipes you out completely and takes weeks to rebuild. Trying to move alliance to a safe state literally takes months to save enough flight tickets. I’ve played for over a year, but I’m about done.

The developers led to their players by removing a shield they put into place to protect them during a Facebook login issue. Thousands of players lost everything without warning and all they got is a BS response in broken English.

Don't waste time with this game. All they want is your money.

Big waste of time unless you of tens of thousands to spend playing. They scam you every chance they get

Definitely not a game I would recommend. Have spent more money then I care to admit. But been playing for three years. They have a glitch and your shield drops and you lose all your RSS and troops. They do not respond or take care of you as a customer not matter how much you have spent in money or time and energy. Emails go ignored.

This game is truly awful. In the beginning it’s great, build your sanctuary, play some puzzle games, do daily tasks and events and interact with other players in your alliance or state chat. The daily tasks quickly become a chore and you can’t finish certain events without paying for the last daily task. Big money players nearly always place ahead of you in events, because their might is 3 or 4 (or more) times the size of yours. The in-alliance events are the only times you have a chance to win and only if you get lucky with your match 3 match ups. But you feel that’s manageable because you can still comfortably place in the top 20% and you might place OKish in the arena. If you manage to end up in a cooperative state, with a “NAP” no attack policy, you are offered a semblance of protection, but that is usually if you are in a top 10-20 alliance. If not, make sure you “bubble” up (wear a dome of protection) 24/7 or all your hard work, building your troops, can be decimated in seconds. After 40 days your state is opened up. Which means anyone, within the allowed parameters, usually a level 26 sanctuary or under, is allowed to come to your state. So those even bigger money players start pouring in, as they keep their sanctuaries at 26 in order to take over states and win all the events. Some of these are bully alliances, with XxX being one of the most notorious. Now any chance of placing high in the events is over, unless you saved all your hero coins and cards or your gear, chip, module, cube boxes and your resource boxes and speed ups. And forget placing anywhere in the arena. They have also come to destroy your state. So if you are unlucky enough that they come to your state, you either have to ride it out under your bubble (they can also attack your troops while farming) or get immigration tickets and high tail it out of there. They usually move on in 30 days but the rules are apparently changing, so they may be stuck where they are or jump one state ahead. 486 I hope you’re prepared. They recently tried to get one guy to build his character to 33 or more, so they could raise the cap and let some even bigger players in. These guys really think they’re tough, with their intimidation tactics, but really, in the end, all they are doing is sending over cartoon troops to destroy your cartoon house. If you look at it like that, it’s really quite amusing and also very sad. You’d think people with this kind of money would have better things to do.

yes this a pay to play game.. but that's not the most disturbing aspect, the game and its "HUBB" are in China , we are literally helping to fund there government ect. and if im wrong and thats not what's happening then in general it's an ok game, however the GOVERNORS of each STATE making up their OWN rules and enforcing them should be done away with, where are the ACTUAL rules to this game? other then system rules..its insane....I mean it is called puzzles and SURVIVAL for a reason.if I want to leave a tile and come back later I should be able to, if i want to fight someone for a tile I should be able to, i dont consider this BULLYING isn't that part of the GAME? and yes customer service is a nightmare. thanks and good luck

Worst game for me. It's not only about killing zombies and managing things but other toxic players can rob your sanctuary too! That means you need to buy protection every day to save your things. What worse than game is you can't delete or reset your data. The Customer Service of this game is the worst too. They keep asking you why you want to uninstall but not answering your question at all. Hard to contact. Need to pay a LOT to be fun. Bad customer service. I don't even want to give 0 star but I want to give -1000 stars.

It’s your typical pay to play “game”. They count on people to become addicted- that’s what generates their revenue. In reality, the game is set up to force you to part with your money unless you don’t mind the same lame events over and over and over again. You WILL NOT experience the full potential of the game without paying, and what others are saying is absolutely true. A number of players are obviously sponsored by the creators.

This game used to be fun. They keep raising levels and decrease rewards. Even micro spending is not enough for developers anymore. Unless you drop a few k daily you are not playing a game. You are watching rich mofos play it and you do absolutely nothing fun.

Had items disappear after update, took weeks for customer service to respond and then only to blow me off, wouldn’t trust them ever again, games a scam anyway rich bullies able to take from you at will so you can never get ahead or enjoy any gameplay, avoid like the plague, way better games out there

Puzzle and Survival is not the game that you see advertised. That said I gave it a chance anyway. The game has a complex scheme. Base building is supplemented by missions and quests. As you proceed you build a stable of heroes that you use either in the campaign or to buff your soldiers in missions outside of your base. While some of this is compelling there is an ever present threat of being attacked by much stronger players. And attacked... and attacked... to the point that all efforts put forth up to that point are rendered moot. After my alliance was attacked by one of these high level players I was paralyzed until I was able to heal all of my soldiers. This sucked all the life from my game. I don't begrudge PvP, but in a game where a user can basically buy god mode this renders all of your hard work meaningless. So... unless you have a trust fund you can tap or access to mom and dads credit card I would spend your time and effort elsewhere. To those of you who enjoy the game good on you.