I am stuck on connecting and I talked to the support team of the game and they told me lots of steps..

I am stuck on connecting and I talked to the support team of the game and they told me lots of steps to solve the problem but nothing worked and there is an animation problem that in the main page when I start the game : the characters don't appear from where they should like (mount lady comes from the left not the right and in the anime she came from the right and bakugo comes from the right not the left like anime) these problems happened a few days after I tried to play with BlueStacks on PC and I make change to resolution in the settings of BlueStacks itself but I returned it like what it was but the problems still happen . What is solution in your opinion?