Lost my whole game. Was in ballroom area. Please help me get it back. Ive worked hard to get to that..

If you previously synced your game to a facebook account then your should be able to log in again to this account in the game and restore your progress. If you have a problem with this or did not sync it then the only option is to get in touch with the game developers and ask if they can assist you. Check the support page for the details to contact them.