Why can't I login to the game with a Facebook or Google account directly?

Facebook/Google accounts can only be found in the 'Switch Account' function. If you’re using a trial account, you’ll need to bind it first. When you change a device or if you want to login to the bound account, you may do so by using the Switch Account feature.

Can I retrieve my password in case I forgot it?

Yes! However, you can only do this if you have bound your account to a GameArk account and provided a working/valid mobile number or email address. (Facebook and Google have their own password reset services) Here’s how you can do it:

1. Tap on 'Switch Account'

2. Select 'GameArk account login'

3. Tap on 'forget password' then follow the steps to complete the password retrieval procedure.

If you are still looking for help with this game we have more questions and answers for you to check.