June's Journey - Hidden Object

Hi there, I have not been able to load Junes Journey since yesterday 5/31. A message comes up saying..

Question Posted by Guest on Jun 1st 2021
Last Modified: Jul 24th 2022

Hi there, I have not been able to load Junes Journey since yesterday 5/31. A message comes up saying something went wrong when connecting to our servers...reload. I do, nothing happens. I still can access my other games. I have rebooted several times, but same message. Any advice would be great. I love this game. It's a beautiful game and love the story line as well. Thank you so much.

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Ms. Tearius Answered:

Hopefully you are connected to Facebook. Try this first: close game, log out of FB, log back in FB, and restart the game.

If that doesn't work, write down the game user ID (alphanumeric code on the bottom left when game is loading), then delete the game from your device and re-install. If you are playing through FB on a pc, then delete the game from Facebook and re-install.

If all that fails, contact customer support at wooga.helpshift.com and give them your game user ID.

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Hi Ms. Tearius, I am not connected to Facebook for this game...:( so I will try the 2nd plan you suggested. Fingers crossed it works. I will let you know. Thank you s0 much again for your help.

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OH NOOOO, I uninstalled and then reinstalled ......and LOST MY WHOLE GAME. I can get on again but as a brand new player. I wrote to the wooga.helpshift.com and hopefully they can help. There was no alphanumerical number to give them only the number underneath where it should have been. I could just cry, so much time I put into that game. Made it to Sunflower Island not too long ago. :(

Ms. Tearius Replied

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Oh, dear, that sounds bad. Without having the game backed up in FB and without the game user ID, I'm not sure they can recover it.

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Hi, it's me again...LOL!! Well the good news is the Wooga support team asked for me to take a screen shot of new User ID and a receipt of an in-app purchase and also gave them my profile name and club group name. They said they may be able to retrieve my game with that info. I shall let you know the outcome. Again...thank you so much for your help and checking back with me. Sending a virtual hug to you for your kindness. LOL!!!
Sincerely,
Lynda :)

Ms. Tearius Replied

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That sounds hopeful! Keeping my fingers crossed for you!

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Hi!!! I'm STILL waiting for some kind of reply from the Wooga team support. I had to re-send all the above mentioned info as they claim they never received it...sighhhh!!! I have since started all over from the beginning and can view my old club and I am still in there, I am the President, so I guess I still exist somehow but my group is full and have no way of contacting anyone to delete me. Just thought I would update you. Thank you again. I will let you know if anything EVER happens...LOL!!! :-)

Guest Replied

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Were you ever able to get back on? I just got the same message yesterday and also recently reached Sunflower Island. I'm so frustrated. I emailed support but haven't heard anything back yet.

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How do I reboot?.

Nimueh thorn Answered:

I been trying to log on since 23/7 have email wooga nothing so far and did everything everyone suggested

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