I just bought the special 38.99 pack to choose 1 of 3 heros. I haven't received it. Please help. I..

You will need to contact the game developers / support to report it. If you have proof that will help. You should probably also have notifications in your app store / play store account for any purchases.

The game support will be the only ones who can check what you bought and update your account with any items that are missing.

You should be able to contact them in game but if not try:

[email protected]

https://www.carolgames.com/

If you are still looking for help with this game we have more questions and answers for you to check.