Advertiser videos will not play. The game is absolutely FANTASTIC! I love everything about playing..

Advertiser videos will not play.

The game is absolutely FANTASTIC! I love everything about playing it & look forward to the future city tours. ..BUT... Support is HORRIBLE. I've been trying nearly 4 weeks to fix 2 issues. The advertiser videos won't play for bonus points any more. All kinds of info provided repeatedly yet they blow me off if they bother to respond at all. And 2nd issue is the blue stars not resetting to zero for all players so the entire list 9f global & US LEADERS is populated by those lucky enough to have the glitch. The list is only bragging rights but isn't that why most of us play. 5 stars for the game/0 stars for support.