I received a super lightball but not sure how and I can’t find any answers about it online. My partner..

I reached out to support and they said this: Hello,

Thank you for your message. My name is Lisa, and I will try my best to help you regarding the super lightball event in the game. 

We are enabling some features in the game for a few users to ensure there aren't any issues with a feature's functionality. After ensuring it works as expected, the feature will be available to all users. We appreciate your understanding and patience during this period.

Got super light ball but didn’t do a dam thing. Useless.

I get the light ball I win ten rounds but it never shows up for me to use it

Super propellor was brilliant , super light ball is a waste of time .

Losing interest in playing the game now .

Super light ball option appears in the later levels. I think you have to be past 800. Once it’s available you can activate it by winning 10 levels. Once activated, it stays activated until you fail to complete a level. Then you have to win 10 to get it back. The super light ball is key to easily winning levels. It clears twice as many pieces as the regular light ball and when you match it up with any power-up, it fills most of the game board with that power up.

I got it randomly around 220

I thought I got the super light ball after completing the Volcano challenge 2 or 3x in a row (can’t remember). All I know is that I was at level 3226 & had been there for a while. With the super light ball I have surpassed level 5700 with over 40,000 coins I can use in case I loose in a level. Haven’t lost ever since I got the super light ball. All this in a span of two weeks (playing here and there). It took my wife about two years to get to pass 5600 levels.

Thank you Super Light Ball!!!!

I believe it was around Level 1600 that I saw it the first time. Had to win 10 games in a row to access it. It doubles the number of disco ball power ups while active. When you lose a level, you need to work to get 10 wins in a row to activate it again.

LOVE the superball - really helps sort out most levels. I try to keep hold of it as long as I can, then look forward to beating the 10 levels to get it back. My wife plays on her phone, but she doesn't have the option yet - looking forward to its appearance!

You got 10 levels.

You have to get to a certain level, at least level 292, to activate super light ball. You have to win 10 games to activate it. Once you fail a level, you will lose the super light ball. Then you have to win 10 more games to activate it. It’s frustrating because 10 games is a lot when you get to the hard levels.