Why can’t I collect my cookie bank. I know it’s 2.99 but when I tap on it nothing happens?
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Why can’t I collect my cookie bank. I know it’s 2.99 but when I tap on it nothing happens?
You will first need to collect at least 720 coins for the option to buy it to activate. Once you reach at least this level the price button should be active for you to tap. This will then take you to your devices app store to complete the purchase with your account.
If this doesn't happen for you then you can check our trouble shooting tips for how to fix your game or report the issue to the game developers. Check the support page for contact options.
This happens to me too. All the coins I earn after cannot go into the bank because it’s closed.
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