My Account isn’t hacked or anything. I’m just having trouble with the wild pass. I don’t have..

My Account isn’t hacked or anything. I’m just having trouble with the wild pass. I don’t have the wild pass, but for the season 3 I wasn’t able to get the new skin even though I completed all the missions. Same thing for season 4. However for season 4, I could see that I had gotten the new skin and wanted to play multiplayer. But I had to download data, and after that the skin had disappeared and I’ve been trying to restore data, synchronize, power my device on and off yet nothing worked. I was wondering if there would be something me or someone els could do to get them back?