Alright, buckle up. I traded my old phone for a new one and downloaded Wildcraft. I have my username..

Alright, buckle up. I traded my old phone for a new one and downloaded Wildcraft. I have my username, password, and master key. When I log in and try to download my cloud save over it glitches and kicks me out of the app. When I go back it gives me a message about how hacking is against the rules. Um what? I try again and it says I have to wait 12 hours to use the master key again. It's a maxed out account and I'm not about to lose it. I've cleared data, restarted the phone, reinstalled the app, not to mention contacted support twice. It can't be about space because I have loads. If someone knows what is going on I beg of you let me know! This is driving me crazy.