My new game is frozen. I've updated and still frozen. What can I do?

You might need to uninstall the game and reinstall it, this may lose any existing progress though. Possibly there is a problem running the game on your device. You can check our tips on how to fix your game.

If you cannot resolve it then you can report this to the game developers / support to see if they can help. Try the Support Page for contact options of you can try emailing them at [email protected]