I have a few questions, why are guest being sent away when there are beds available?

I’m not sure about the first question but I found if this happens it’s because you don’t have enough employees to handle that amount of guests. You need to hire about chef. Sadly though I found once the customers are angry there is no way to stop them from checking out

I was stuck ages on Stanley Resort but realised I had missed updating one of the rooms. Absolutely love this game, hopefully more to come soon.