Ok so have just won 600 spins on strawberry tournament ,it was added to my total 1 spin and it disappeared..

Ok so have just won 600 spins on strawberry tournament ,it was added to my total 1 spin and it disappeared, which now means u don't have enough spins to finish half way in bucking quest and get first gold card ...double whammy or what....how can I claim these back ....how do I complain to ...any help would be appreciated